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Play.com terrible returns procedure - a word of warning!


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  1. 11-12-2010 09:05 PM #11
    Frugaller
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    Quote Originally Posted by apa View Post
    I purchased an SD card for which I partly paid by a promotional code and part by my credit card. Had to return it, and they promised a new promotional code as refund. After 2 months they still wouldn't. I made 6 calls to them, every single time the same reply - it is being dealt with by their IT section. One of them even said that my case was not her problem, that her job was to forward it to the IT section and she is not ready to do any more than that. The so called managers are a bunch of clowns. Absolutely useless. The products are more expensive than Amazon. So, stay away friends
    Welcome to the forum and thanks for sharing your experience. It seems that they're not getting any better at this. Must be company policy to make returns as tricky as possible.

    With threads like this getting read by hundreds of people, I think they should consider a re-think.


    ENTER FRUGALLER FORUM COMPETITION NOW, BEFORE ALL NUMBERS ARE GONE!!!
  2. 11-13-2010 11:09 AM #12
    Coach_Carebear
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    On the subject of 'dissin this site' i'd like to add...

    A few years back I ordered a Hoodie from their site. After eagerly waiting for it... they sent me out a Rolling Stones t-shirt instead.

    I mean... what's all that about!?!
    You Know You Love Me
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  3. 11-23-2010 08:24 AM #13
    Tink
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    If anyone has any future problems with Play.com then it may be worth noting they have a customer service Twitter account to help with any queries: Play.com (PlaycomHelp) on Twitter

    Let us know if you use it, it would be interesting to know if it's any use.

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  5. 11-23-2010 10:28 AM #14
    Frugaller
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    Nice one Tinka!
    ENTER FRUGALLER FORUM COMPETITION NOW, BEFORE ALL NUMBERS ARE GONE!!!
  6. 01-15-2011 09:58 AM #15
    Rasculous
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    I returned a Ninendo wii fit plus with balance board and it was very easy to do. They even picked it up from my house, although they did charge me £1.42 for the privilege! I would definately use Play.com again.

 
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